The Call Center Jobs Blog

Pharmacy Customer Service Representative - Las Vegas, NV

Posted by 4callcenterjobs

Feb 19, 2016 5:28:37 PM


Watch a great video about working at Optum / UnitedHealth in their Pharmacy call center -

If you share our all-in approach to people and service, excellence, you’re going to be amazed at the things we’re doing here at OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. As a member of one of our customer service pharmacy teams, you’ll be empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing yourlife’s best work.SM


Topics: Featured Call Center Employers, Hiring

First Citizens bank hiring for customer care agents

Posted by 4callcenterjobs

Feb 10, 2016 10:44:25 AM



What makes First Citizens Bank such a great place to build a career? The same thing that makes it such a great place to do business - people like you. We believe that those who succeed with the First Citizens team share our values of integrity, service excellence and stability.

 Customer Care Center Representative I
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Job ID #: 25870
Location: NC-Raleigh
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Hours of Operation: Sun-Sat 7am-11pm, Various Schedules Available
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: Customer Contact Center - Service



Topics: People, Hiring

March 7-10, 2016 | Orlando, FL -  Join ICMI for an interactive instructor-led classroom training.

Posted by 4callcenterjobs

Jan 22, 2016 10:10:11 AM

ICMI Symposiums


Featuring an intimate contact center training environment and peer-to-peer networking

If you are a contact center professional looking for solutions to your contact center challenges, ICMI contact center training symposiums provide a deeper dive into the most common and critical industry topics.

Build Your Schedule - courses divided into 1 day, 2 day and 4 day sessions allowing you to build a custom schedule of training that best meets your needs

Actionable Takeaways - bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning - vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking.

Visit ICMI for more details ...



Topics: Conferences, Training, Process, People

The Evolution Into a Career Hub

Posted by Meredith Spears

Jan 4, 2016 5:00:00 PM


This year, will reach the milestone of hosting 25 million unique visitors to our site since we opening for business in 1998. While we have made many revisions to our site over the years, the changes we made this past year are our most comprehensive and reflect the changing marketplace of online recruiting for call center talent from telephone reps to all departments and positions within the call / contact center.

While does function as a job board, our foremost goal is talent acquisition for employers and career development for call center professionals. Our new tagline -- Jobs. Education. Knowledge. -- represents the evolution of our business from a job board to a career hub where experienced call center professionals locate everything from employers’ job opportunities and locations to researching industry resources and educational opportunities where they increase their knowledge to take their call center (and their career) to higher levels.

This is the first post of a six part series chronicling how our career hub works and how the benefits for both employers and candidates.



Topics: CCJ Value Proposition

The Candidate Life Cycle

Posted by Meredith Spears

Jan 4, 2016 4:00:00 PM



In contemplating the accomplishment of reaching the milestone of hosting our 25 millionth unique site visitor, we began to ask ourselves, “How many times do you think people have visited our site in the past 17 years?”

This discussion led to hours of research on the job search process used by both active and passive job seekers.  The three stages within the Candidate Life Cycle graphic below helps illustrate a typical timeline and approach any candidate might take in looking for a new job or career opportunity.

Armed with this research and analysis we sought out ways to attract and retain call center candidates by providing content that would add value to their job search or help them advance their career by providing educational material to help them in their current position.


Topics: CCJ Value Proposition


“Serving the Community since 1998”

Mission Statement:
To facilitate an online environment within the call center community where operations professionals can find educational resources to increase their knowledge, improve contact center performance and review job opportunities that provide career advancement.


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